{
“code”: 1003,
“error”: “The current subscription plan is Base and accessing custom authentication feature is not allowed on Base plan. Please upgrade to Growth or above plan at https://dashboard.web3auth.io to use this feature”,
“success”: false
}
The thing is that we have Growth plan for a long.
Our wallet has been working fine for last 1-2 years.
Can you help me? or point to someone who could help me?
Hey there! It looks like you’re running into a subscription mismatch issue. Even though you already have a Growth plan, the error indicates the system thinks you’re on the Base plan and is blocking custom authentication. Sometimes this can happen if the wrong project ID or client ID is being used, or if there’s a misconfiguration in your Web3Auth Dashboard.
When you get a chance, could you:
Double-check that the project ID you’re using in the wallet configuration is indeed tied to the Growth plan in your dashboard.
Confirm the subscription status in your Web3Auth Dashboard, just to verify that it’s still active on the Growth tier.
If everything looks correct on your end, we’ll escalate this to our team to investigate further. Sorry this has caused downtime for you—let us know once you’ve confirmed those details and we’ll make sure it gets sorted out ASAP!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours