Bless Account Gone

Help - Plug n Play
1

My Bless Account is Gone , I Tried Every Kind Of Login Type But I The Total Time And Node Has Removed Looking Like It’s an New Account Even In achievement option on bless showing my discord and Twitter account have removed when I try to connect again showing its have connected with another account!!

What I do Now and Here are Some Screenshots or Picture Before Loosing Account

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2

Thank you for sharing the details and screenshots regarding your “Bless Account” issue. Here’s a summary of your situation and the next steps we need from you to help resolve this:

Issue Summary

  • Problem: Your Bless account appears to have reset. All previous achievements, Discord, and Twitter connections are missing, and attempts to reconnect them indicate they’re linked to another account.
  • What you tried: Logged in with every possible login method, but always see a new account with no history.
  • Screenshots: Provided, showing your previous account status and the current issue.

Details Identified

  • SDK/Platform: Plug n Play (exact SDK and version not specified)
  • Type of Login: Multiple (Discord, Twitter, others)
  • Custom Authentication: Not specified if using custom verifiers or default Web3Auth social logins
  • Error Nature: Account/identity mismatch or account reset

Next Steps / Additional Information Needed

To help the Web3Auth support team investigate further, could you please provide the following:

  1. Which login methods did you originally use to create your Bless account?
    • (e.g., Google, Discord, Twitter, Email, etc.)
  2. Are you using the same device and browser as before?
  3. Did you set up any Multi-Factor Authentication (MFA) or backup methods?
  4. If possible, can you share the public wallet address or user ID linked to your original Bless account?
    • This helps us track your account in the backend.
  5. Are you using any custom authentication provider or strictly Web3Auth’s default social logins?

Possible Causes & Guidance

  • Account Recovery: If you used social logins, ensure you’re logging in with the exact same social account (email address, Discord/Twitter handle) as before. Even a small difference (like a different Google account) can create a new wallet.
  • MFA/Device Change: If you had MFA enabled and are now on a new device or browser, you might be prompted for recovery options. If those aren’t completed, you may see a new account.
  • Account Linking: Sometimes, social accounts can only be linked to a single Web3Auth wallet. If you try to link them to a new wallet, you’ll get an error.

For more on account recovery and troubleshooting, please refer to the Web3Auth Account Recovery Guide.

What to Do Next

Please reply with the requested details above. The support team will use this information to look up your account and help restore access if possible.

If you have your original wallet address or user ID, please provide it (do not share private keys or sensitive information).

We’re here to help and will do our best to resolve this quickly for you!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

1 Like
3

I created bless account with email method ( rohitsuraiya565@gmail.com) but I sometimes I tried to login with Gmail it comes same account in before not now.

I Connected My Discord & X

Here is The Usernames
DC - @erennfts_
X - @rohit_suraiya

And I Last Time When I Tried To Connect My Okx Wallet and After Sometimes may be after one day my account was log out

That Address - 2fcA47tGgAf7Z7eDhUL5P1UBUMaPnqXvZtixuxGBEsiF

And I Only Have The Node id of of this it is Incomplete but I only have this

( 12D3KooWEf…TCGeXUay )

And Referal Code of Old Account - X9450J

I Have Only This Things

Thank You ,

Please Try To Help :pray:t3: