Cannot authenticateUser, even though I can still get user info

Help - Core-Kit Single Factor Auth Web SDK
1

When asking for help in this category, please make sure to provide the following details:

I followed the guide here How to use NextAuth with Web3Auth | Web3Auth. I was able to connect, and get private key, get userInfo. However, when I want to get the id token for backend verification by calling authenticateUser, the above error occur

2

Hello! Thanks for reaching out.

Based on your message, you’re working with the Single Factor Auth Web SDK (version 9.4.0) on a web platform. You’ve managed to connect and retrieve the private key and user info, but you’re encountering an issue when calling authenticateUser to get the ID token for backend verification.

To assist further, could you please share:

  1. The code snippets of your Web3Auth initialization and login process?
  2. The specific error message displayed in the browser console from your screenshot?
  3. The verifier name, method of login, and authentication details to understand if it’s related to custom authentication.

This information will help us troubleshoot the issue more effectively. Thank you for your patience!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

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