Subject: Unable to Log In – No Access to Recovery Options
Hello Web3Auth Developer Team,
Could you please help me?
I’m currently unable to log into my application or website account using Web3Auth. Here’s the situation:
I have forgotten my account password.
The verification options require me to enter the password or use a recovery phrase.
Unfortunately, I do not have a recovery phrase because I was never given the option to set it up during registration.
There is also an option to verify using a previously used browser or device, but I no longer have access to that device since I’ve switched to a new one.
As a result, I’m completely locked out and unable to proceed with login.
Could you please guide me on how I can regain access to my account using Web3Auth? I would really appreciate your assistance.
I understand how frustrating it must be to face issues when trying to regain access to your account. Let’s see how we can address this concern.
From your description, it sounds like you’re unable to log in as you don’t have access to your password or recovery phrase, and you’re unable to verify through a previous device. This situation often points towards the need for exploring other recovery methods provided by the Web3Auth system.
Here’s how you can proceed:
Recovery Kit: Web3Auth generally provides a recovery kit that may have been set up during your initial setup. Check any saved recovery documents or emails that might contain details about this recovery kit.
Device Biometrics: If you have previously enabled biometric authentication like fingerprints or face recognition on any device, try accessing that device for login.
Support Communication: You may need to contact the support team of the application you’re using Web3Auth with. Often, they might have additional recovery options or guidance specific to their platform.
Documentation & FAQs: Explore the Web3Auth Developer Documentation for more detailed guidance on account recovery options. This might include alternative setups you can use if you’re locked out.
For privacy and security reasons, Web3Auth doesn’t store your credentials, so the process usually involves leveraging browser/device profiles or pre-set recovery methods. If you’re missing the recovery phrase, it’s crucial to check all your initial setup options with the application provider or any provided Web3Auth documentation.
If the image you uploaded contains any error message or hint, please ensure it does not have sensitive information when you check it, and share any non-sensitive detail that might help in resolving the issue.
Best regards and hoping you gain access soon!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
It’s not solution how to open my tea protocol without sign in you are made…it’s important to me how to open my application … Fucking I m frustrate frustrated
From the screenshot, it looks like you’re being prompted for MFA (Multi-Factor Authentication) because you’re logging in from a new device. This means you’ll need to verify using one of the secondary methods like a previously trusted device, recovery password, or recovery factor.
If you don’t have access to any of those—especially the recovery password or backup factor that was set up during your initial login—we unfortunately won’t be able to help recover access.
Web3Auth is a non-custodial solution, meaning we don’t store or control your keys or recovery factors. This is for your own security. If someone gets access to your social login email, they still can’t access your wallet without the additional MFA factor.
If you found any recovery phrase in your inbox, and it’s the same inbox as your social login, that phrase likely belongs to a different app or session, since we never send the recovery phrase to the same login email.
I understand this situation is incredibly frustrating, especially when you feel locked out without any options — totally get that.
However, please note that Web3Auth is a non-custodial solution, which means we do not store or manage your recovery phrase or password. These are user-side security factors, and if they were not set up (or were lost), we have no way to recover or reset your account. This is by design — it’s what ensures user ownership and privacy.
Also, I’ve noticed you’ve created several threads for the same issue. For quicker help and to keep the community clean, we kindly ask you to continue your queries in a single post. Repeating the same message or using inappropriate language goes against our Community Guidelines, and continued violations may lead to temporary suspension from the forum.
If you believe there is any chance you saved your recovery phrase to a different email (used for backup), we recommend checking that inbox — Web3Auth asks you to use another email to send recovery info. It’s common to confuse this if you’ve logged into multiple dapps using Web3Auth before.
