Hi guys i cannot seem to connect to an app integrated on tea , logged me out and is asking for a second verification which i do not have

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Solve this problem I am very disappointed…

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Hey there! I’m sorry to hear you’re having trouble with the app integration. Let’s work through this together.

From what you described, it seems like the issue involves a second verification step that is unexpected. To better assist you, could you provide the following details:

  • The platform you are using (e.g., Web, iOS, Android).
  • Any specific error messages you receive during this process.
  • The specific steps you are taking when the issue occurs.

Based on your message, it seems you are using the “Plug n Play” SDK. Please check if the issue might be related to custom authentication setup, and let us know if you are using any specific provider.

You can also check relevant sections of the Web3Auth documentation on Plug n Play to confirm that the configurations are correct.

If you share some initialization and login code snippets, we can further pinpoint the issue. The image you uploaded might also contain useful details; let’s make sure to examine it.

We’ll get you sorted out soon!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

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Hey @villagelove317,

From the screenshot, it looks like you’re being prompted for MFA (Multi-Factor Authentication) because you’re logging in from a new device. This means you’ll need to verify using one of the secondary methods like a previously trusted device, recovery password, or recovery factor.

If you don’t have access to any of those—especially the recovery password or backup factor that was set up during your initial login—we unfortunately won’t be able to help recover access.

Web3Auth is a non-custodial solution, meaning we don’t store or control your keys or recovery factors. This is for your own security. If someone gets access to your social login email, they still can’t access your wallet without the additional MFA factor.

If you found any recovery phrase in your inbox, and it’s the same inbox as your social login, that phrase likely belongs to a different app or session, since we never send the recovery phrase to the same login email.

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