How to change my recovery factor

[villagelove317]

[w3abot]

Hello Love Village!

It looks like you’re interested in changing the recovery factor on Web3Auth. Unfortunately, it seems there’s no SDK details specified. However, not to worry! You can typically manage your recovery factor through Web3Auth’s user settings.

To change your recovery factor, follow these steps:

1. Access your Web3Auth dashboard: Log in to your application where Web3Auth is integrated.
2. Navigate to user settings: Look for account or security settings within the application.
3. Find recovery options: Here, you should see options related to your recovery factor.

For specific guidance, you might also want to refer to the Web3Auth documentation related to user management and recovery factors.

If there’s something specific in the image you uploaded that I missed, feel free to provide further details or let me know if you have any other questions!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

[shahbaz]

Please take a look at this response.

Login issues when login

Hey, Can you please click on the Recovery Phrase option? You’ll find details on where the recovery phrase was originally sent. Try searching your email inbox for the subject “Your Web3Auth backup phrase”. [Screenshot 2025-01-03 at 9.22.42 AM] If you’re unable to find the email, unfortunately, as a non-custodial solution provider, we do not store or reset MFA credentials. Alternatively, you can try restoring access by other methods available like recovery password or another social login. If …

[uchechukwuvictor5]

Plesse i have my recovery passphrase but i still can’t use it to login to a new device
What could be wrong?

[maharshi]

Did you find your recovery passphrase in the same email as the one you use in your primary login? @uchechukwuvictor5

[uchechukwuvictor5]

Yes it is absolutely the same email i found the passphrase

[maharshi]

Hey @uchechukwuvictor5,

If you found a recovery phrase in the mailbox of your primary social login email, it’s very likely from another dapp.

Many apps have integrated Web3Auth, and for some of them, your current email might’ve been used as the alternate recovery email—not the primary login. So that recovery phrase would not be valid for the current dapp or session you’re trying to recover.

Again, we don’t allow sending the recovery phrase to the same email as the one used for primary login, since that would defeat the purpose of MFA. If someone hijacks your inbox, they’d bypass all your security layers.

[uchechukwuvictor5]

Thought as much
Cus i tried creating another one to which i requested the passphrase and it was sent to another email
Then i tried logging in with the newly given phrase and still didn’t work