Request to Restore 6-Digit Verification Code for My Web3Auth Account

Help - Plug n Play
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1

Dear Web3Auth Support Team,

My Gmail address is shanakaarawinda@gmail.com. I created a Web3Auth account using this email, and it worked well for about two and a half months.

Later, I created another account using arawishan89@gmail.com. After creating this new account, the code for my first account didn’t come. (shanakaarawinda@gmail.com). When I log in using arawishan89@gmail.com, it seems to use the same password for both accounts.

I kindly request you to restore access to my first account and make the 6-digit verification code available again for shanakaarawinda@gmail.com.

Thank you for your help and understanding.

Screenshot 2025-10-04 173254
Screenshot 2025-10-04 1732541282×813 48.4 KB

2

Thank you for reaching out and sharing the details of your issue.

Summary of Your Issue:

  • SDK/Platform: Web3Auth Plug n Play (likely using React, based on your context)
  • Issue: Not receiving the 6-digit verification code via email (Gmail: shanakaarawinda@gmail.com) when trying to log in to your Web3Auth wallet.
  • Screenshot Provided: Yes (shows the login modal and likely the email entry step)
  • Requested Action: Resend or ensure delivery of the 6-digit verification code

Next Steps & Suggestions:

  1. Check Spam/Junk Folder: Sometimes, the verification email may end up in your spam or promotions folder. Please check there.
  2. Wait a Few Minutes: Occasionally, email delivery can be delayed by a few minutes.
  3. Try Resending: If there’s an option to resend the code in the modal, please try that.
  4. Email Restrictions: Ensure that your email provider (Gmail) is not blocking emails from Web3Auth. Occasionally, strict filters may prevent delivery.

For the Support Team:

  • The user is using the Plug n Play (PnP) SDK, likely on a web/React platform.
  • The issue is with the email passwordless login flow (6-digit code not received).
  • Email: shanakaarawinda@gmail.com
  • Screenshot provided (login modal visible).

If you are the developer integrating Web3Auth:

  • Please confirm if you are using the default Web3Auth email passwordless login, or if you have customized the authentication flow in any way (e.g., custom verifier or connection ID).
  • If you have customized the login, please share your relevant configuration code for the email login method.

More Information:

If you’ve tried the above and still don’t receive the code, please let us know:

  • Which browser and version you are using
  • Any errors in the browser console (screenshots or logs can help)

We appreciate your patience and will help you resolve this as soon as possible!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours