Hi, I have cancel my plan but still being charged for it in the following month. I have contacted billing@tor.us requesting for a refund but received no respond
Hi Howard,
I’m sorry to hear about the billing issue you’re facing. Let’s get this sorted out for you. Since this isn’t directly related to technical integration but more to account and billing, you’ve done the right thing by reaching out to the billing team at billing@tor.us. Sometimes, response times can vary, but they will get back to you.
In the meantime, please ensure that you’ve provided them with all the necessary details like your account information or any transaction IDs related to the charge. This will help expedite the process once the billing team reviews your request.
If you do not hear back soon, you might want to check your spam/junk folder to ensure their response didn’t get filtered out. If you’re still not receiving a response, you can try reaching out through any other official contact methods provided on the Web3Auth website.
If there is anything else I can assist you with, feel free to let me know!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
Hey @howard
I have asked the team to have a look at it, also replied you via the DM. You’ll be contacted by the team via mail. Closing this for now. But please feel free to DM me or open a new thread whatever suits you.