I can't log in to Bless's website using web3auth

Help - Plug n Play
1

Hello, I’m a user of https://bless.network/dashboard/login. my email is oooooyoung11@gmail.com

When I automatically log in with my Google email, I’m redirected to the web3auth authentication page. However, any password or phrase I enter generates an error message.

I’ve confirmed that I’ve configured my email address, password, key phrase, and other authentication methods in the web3auth dashboard settings（url show v10 version）.

However, when I log in using the bless website, I’m still redirected to the authentication page and fail authentication.（maybe v9 version）

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2

Thank you for the detailed report and screenshots, young o! Here’s a summary of your issue for the support team, along with a few suggestions:

Issue Summary

  • Platform/Integration: Bless Network Dashboard

  • User Email: oooooyoung11@gmail.com

  • SDK Details: Web3Auth Plug n Play (PnP), possible version mismatch (v9 on the website, v10 in your dashboard)

  • Problem:

    • After logging in with Google, you are redirected to the Web3Auth authentication page.
    • Any password or phrase entered results in an error message.
    • You have checked your Web3Auth dashboard and confirmed your credentials and settings.
    • The dashboard shows v10, but the Bless site might still use v9.

  • Screenshots Provided:

    • Error message on the authentication page (unable to authenticate).
    • Web3Auth dashboard settings (showing v10).

Possible Causes & Suggestions

  1. SDK Version Mismatch

    • Your dashboard uses Web3Auth PnP SDK v10, but Bless’s website might still be on v9.
    • v10 centralizes configuration in the dashboard, while v9 relies more on frontend code and may not recognize your updated settings.

  2. Migration Requirement

    • If the dApp (Bless) hasn’t migrated to v10, your v10 dashboard settings (such as password/key phrase) may not apply during login.
    • See the Web3Auth v9 to v10 Migration Guide for more details.

Next Steps & Questions for the Bless Development Team

  • For the Bless Developers:

    • Please confirm which Web3Auth SDK version is currently integrated on your site.
    • If still on v9, consider migrating to v10 to align with the dashboard settings and resolve authentication issues.
    • If migration is not possible immediately, please ensure that the verifier and authentication methods configured in v9 match those in the dashboard.

  • For the User:

    • You may want to reach out to the Bless support team and share this information, as the issue is likely on their integration side.

References

Support Team:
If you need the Web3Auth initialization/login code or additional browser console logs from the Bless team, please request them directly from the dApp developers, as the user is not the site owner.

Let us know if you need more help or if you have further details to share!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours