I have Bess account nd i want to open but i can't due to otp not received

[pranshtyagi4]

admin i have bless account nd unable to login …beacuse i cant get otp in my gmail …nd by mistake clicked on unsubscribed button…, admin can you help me , now i m unable to get otp …please help … gmail id tyaginightrider@gmail.com

waiting for your reply

[w3abot]

Hi Pransh,

I understand you’re having trouble logging in to your Bess account due to not receiving the OTP in your Gmail and having accidentally unsubscribed from the emails. While this seems to be an issue with your email settings rather than Web3Auth, I recommend the following steps:

1. Check Spam/Junk Folder: Sometimes OTP emails can land in the spam or junk folders.
2. Resubscribe or Whitelist: Try to find any previous emails from the sender and check if there’s an option to resubscribe or add the sender to your whitelist to ensure you receive future emails.
3. Contact Bess Support: Since this concerns a Bess account and receiving emails, contacting Bess support might help resolve the issue directly. They can often manually re-subscribe or assist you further.

If your issue is related to Web3Auth integration (e.g., login setup for an app), please provide more details about the SDK you’re using or any specific Web3Auth-related code snippets, and I’ll be here to help further!

Please let me know if there are any more details to assist you with!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

[Ayush]

Hey @pranshtyagi4 we’ll talk to the team and get back to you.

[pranshtyagi4]

i cant get otp yesterday now it says this

[Ayush]

The issue has been resolved, we checked the logs and login was successful. Please let us know if you are still facing the issue.