I have submitted the official downgrade form multiple times since early March, but I have received no response at all.
Despite my repeated requests, I was charged again in April without any notice or explanation. This is completely unacceptable.
Web3Auth, please treat this matter seriously and address my downgrade request immediately.
This kind of behavior is not what I expect from a professional service.
Hi hanzochang-payment,
I’m really sorry to hear about your billing issue, and I understand how frustrating this must be. While I’m here to help with technical support, for billing inquiries like downgrading your plan, the best step is to contact the Web3Auth support team directly.
Since you’ve already submitted multiple downgrade requests through the official form, I recommend reaching out to the Web3Auth support email directly if you haven’t already done so. Please ensure you provide them with all the relevant details, such as your account information and a summary of your requests. This might help expedite the resolution of your issue.
I hope this gets resolved quickly for you. If you have any further questions or need assistance with technical concerns, feel free to ask.
Thank you for your patience and understanding!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
Could you please provide the email address?