Resubscribe Web3auth email to recieve OTPs

Help - Plug n Play PnP Web SDKs
1

I have accidentally unsubscribe my account from gmail when i was trying to unsubscribe multiple promotional email in bulk.
I can’t received any code now for login.
Please help me to get it solved, email is: cryptonzmgsk@gmail.com

2

Thank you for reaching out and providing the details.

Summary for Support Team:

  • User Issue: User accidentally unsubscribed from Web3Auth OTP emails while bulk-unsubscribing promotional emails, and now cannot receive OTP codes for login.
  • SDK Used: PnP Web SDK
  • Affected Email: cryptonzmgsk@gmail.com
  • Request: User wants to resubscribe to Web3Auth OTP emails to regain login access.

Next Steps / Solution:

  • This is an account recovery and email deliverability issue. The user’s email (cryptonzmgsk@gmail.com) needs to be resubscribed to transactional OTP emails from Web3Auth.
  • This cannot be resolved via SDK changes or code, but requires backend/email service intervention.

User Guidance:
Thank you for letting us know! This type of issue (accidentally unsubscribing from OTP emails) can happen if the unsubscribe link in a Web3Auth email was clicked. To resolve this, the support team will need to manually resubscribe your email to OTP communications.

What happens next:
Our support team will review your request and help restore OTP delivery to your email. You should receive a confirmation or further instructions soon.

If you have any urgent needs or additional details to share (such as screenshots of the unsubscribe confirmation or specific error messages), please reply here.

For reference, you can also review our documentation on account recovery, but in this case, manual intervention is required.

Thank you for your patience!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

3

Let me get back to you with a solution.

4

You have been subscribed again to our mails. Closing this issue.

5

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.