Unable to Receive OTP

Dear Support Team web3auth,

I am facing an issue while trying to log in to my Bless network account (https://bless.network/dashboard)
I am not receiving the OTP required for verification. I suspect that I may have accidentally unsubscribed from your emails, which could be causing this problem.

Kindly help me re-enable email communication from your side so that I can receive the OTP and access my account. Please let me know if you need any details from me to resolve this issue. Please treat as urgent.

Thank you for your assistance.

Best regards,
My email: blackdimeji@gmail.com

Thank you for reaching out and providing detailed context about your issue.

Summary for Support Team:

  • User Issue: Not receiving OTP emails for login/verification on https://bless.network/dashboard.
  • Suspected Cause: User believes they may have accidentally unsubscribed from Web3Auth emails.
  • User Email (for investigation): blackdimeji@gmail.com
  • SDK/Platform: Plug n Play (Web3Auth Login Modal on Web)
  • Request: Re-enable email communication so OTPs can be received.

Next Steps / Suggestions:

  • Please check if blackdimeji@gmail.com is on the Web3Auth unsubscribe or suppression list and re-enable transactional emails for this address.
  • If possible, confirm with the user once this is done.

For the User:
Thank you for letting us know! We’ll have our team check if your email was unsubscribed and re-enable OTP delivery. If you have any spam/junk filters, please also check those folders just in case. We’ll update you as soon as your access is restored.

If you have any more details or if you start receiving OTPs again, please let us know!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

how do I check if the if the email (blackdimeji@gmail.com) is on the Web3Auth unsubscribe or suppression list