Why can't I log in to web3auth? I obviously didn't replace my computer. However, I still can't log in

Help - Plug n Play
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Why can’t I log in to the same computer even though I’m using the same computer?

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Hi there! :blush: I understand you’re having trouble logging in using Web3Auth Plug and Play. No worries, let’s figure this out!

To assist you better, could you provide the following details if possible?

  • Your Web3Auth initialization and login code snippets.
  • Any error messages or browser console screenshots you have encountered.

This information will help the support team identify and resolve the issue swiftly. In the meantime, you might want to ensure that your network connection is stable and that no browser extensions or settings are interfering with the login process.

Feel free to check the Web3Auth Developer Documentation for more troubleshooting tips or explore the Web3Auth Community Forum for similar topics. Thank you for your patience! :star2:

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

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61b5e4b60936504b2430cab59c387fa526×549 18.2 KB

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Can’t I choose another device? I’ve had an iPad login for several years

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Please same issue I have my recovery phrase I didn’t create a password but still not working. I can’t still log in always saying incorrect

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Hey @songshuchen1007,

Even though you’re on the same physical computer, this “New Device Detected” screen can show up if:

  • You cleared cookies or local storage
  • You’re using a different browser or opened it in incognito/private mode
  • Your system clock or browser fingerprint has changed (e.g., after a system update or VPN usage)

That’s why Web3Auth thinks it’s a new device and is prompting MFA (multi-factor auth) — like your recovery phrase or device share.

If you don’t have access to the previously logged-in device or recovery phrase, it won’t be possible to regain access, since Web3Auth is a non-custodial solution — we never store your key or recovery info on our servers.

:memo: If you’re unsure where the recovery phrase was sent:
It was not sent to your primary login email (e.g., the Google account you use to log in). Instead, you were asked for a different backup email during MFA setup — please search that alternate inbox for a subject like:
“Your Web3Auth backup phrase”

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