Zillet wallet access

Web3Auth Community General
1

Hello.

Can you help me with zillet wallet?
I registered in zillet.io via Google Auth, provided by you. And I can’t connect to my wallet for a half of a year. Zillet support always saying: the problem is on Web3Auth side.
I have a lot of money in this wallet. Also there are s lot of users with the same problem.
Please, help us to resolve this problem!

1 Like
2

Thank you for reaching out, Alexander, and I’m sorry to hear about the trouble accessing your Zillet wallet via Google Auth.

To help you and escalate this issue efficiently, could you please provide a bit more information:

  • What happens when you try to log in? (e.g., do you see any error messages, or does the login process just hang?)
  • Are you using the same Google account you originally registered with?
  • Which browser and device are you using to access zillet.io?
  • If possible, could you share a screenshot of the error or the page you’re stuck on? (Be sure to hide any sensitive information.)

Since Zillet uses Web3Auth for authentication, but manages their own wallet interface, we’ll do our best to investigate from our side. In the meantime, you might also want to try:

  • Clearing your browser cache or using an incognito/private window.
  • Ensuring your browser is up to date.
  • Trying a different browser or device.

Once you provide the details above, we can coordinate with the Zillet team and look into any issues from the Web3Auth side. Your access is important to us, and we’ll work to resolve this as quickly as possible.

Thank you for your patience!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

3

Screenshot_20250514-135443
Screenshot_20250514-135443876×2142 59.1 KB

Tried many browsers and so on - always getting the same error.

4

What’s the problem that you’re seeing when you are trying to log into zillet ?

5

You can see error on screenshot.