2fa authentication problem
I’m trying to log in back but I can’t because of 2fa authentication is there any I will be helped because I lost the back up phrase
I used this email for the account: ragerboy16@gmail.com
Mises browser but now I can’t even log in on there
Not browser, what is the link/application you are using to login?
This link
This is the link you get redirected to, before this what is the link to login so I can check from my side?
This is link I use to log in to the profile I created on the site before I get redirected to web3auth
https://points.zkm.io/
Unfortunately, if you lose the backup phrase, there is no way to recover it. Being a non-custodial wallet, our company does not hold a copy of the phrase of its customers, moreover there is no server where this information is stored. The only alternative, is to create a new account using a different email on the link you shared. Going forward, ensure you save the backup phrase in a safe place and opt-in to have the phrase sent to your recovery email address when setting up 2FA.
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