After paying for web3auth, we had a critical issue where we could not access our organization even though we logged in with our payment acco

We logged in via Google Sign-in with our dev@otherworld.network account yesterday and created an organization called “Otherworld” and paid for the Growth model.
However, when we logged in again today with the same account, we were prompted to create an organization as if it was the first time we logged in, and although we created a new organization, the “Otherworld” organization we set up yesterday was not visible or accessible.


As you can see from the receipt above, we paid with an account named ‘dev@otherworld.network’.

스크린샷 2023-10-13 오후 3.40.01
스크린샷 2023-10-13 오후 3.41.00

However, you can only access the organization called “OtherWorldTest” that you created today.

No payment information is left here.

We’re not getting access to our organization, even though we’ve paid.
We need to act quickly because we need to access and set up our organization as soon as possible. If not, please let me know how I can get a refund.

@dev17 Welcome Aboard!

As discussed, this issue is being looked into on priority and we will get back with further updates.

@dev17 Our team concluded that you are logging in incorrectly .

Please use the Continue with Google option along with email dev@otherworld.network and you will see the correct organization.

I logged in using Google with that account, but it’s the same.

@dev17 Thanks for your continued patience.

Our team updated that the issue should be fixed now. Please login using the Continue with Google option.

@dev17 Can you confirm your issue has been resolved?

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@pete We have reopened the issue for your yesterday as reported from your side and our team are looking into it on priority. We will get back to you at the earliest once it is resolved.

Thanks for your patience.

@dev17 @pete The issue with the dashboard has been resolved. Kindly, login and confirm.