App.openlogin.com’s DNS address not found

Help - Plug n Play PnP Web SDKs
1

When asking for help in this category, please make sure to provide the following details:

`
async initWeb3Auth() {
try {
const clientId = process.env.VUE_APP_CLIENT_ID;
const blockExplorer = this.chainId === 31 ? ‘https://explorer.testnet.rsk.co/’ : ‘https://explorer.rsk.co/’;
const ticker = this.chainId === 31 ? ‘tRBTC’ : ‘RBTC’;
const tickerName = this.chainId === 31 ? ‘rBTC Testnet’ : ‘rBTC Mainnet’;
const rpcTarget = this.chainId === 31
? process.env.VUE_APP_RSK_NODE_TESTNET : process.env.VUE_APP_RSK_NODE;
const displayName = this.chainId === 31 ? ‘RSK Testnet’ : ‘RSK Mainnet’;
const chainIdValue = this.chainId === 31 ? ‘0x1f’ : ‘0x1E’;
const chainConfig = {
chainNamespace: CHAIN_NAMESPACES.EIP155,
chainId: chainIdValue,
rpcTarget,
displayName,
blockExplorer,
ticker,
tickerName,
};

    const web3AuthInstance = new Web3Auth({
      chainConfig,
      clientId,
      enableLogging: false,
    });

    const privateKeyProvider = new EthereumPrivateKeyProvider({
      config: { chainConfig },
    });
    const openloginAdapter = new OpenloginAdapter({
      adapterSettings: {
        whiteLabel: {
          name: 'W3A Heroes',
          url: 'https://web3auth.io',
          logoLight: 'https://web3auth.io/images/w3a-L-Favicon-1.svg',
          logoDark: 'https://web3auth.io/images/w3a-D-Favicon-1.svg',
          defaultLanguage: 'es', // en, de, ja, ko, zh, es, fr, pt, nl
          dark: false, // whether to enable dark mode. defaultValue: false
          theme: {
            primary: '#00D1B2',
          },
        },
        mfaSettings: {
          deviceShareFactor: {
            enable: true,
            priority: 1,
            mandatory: true,
          },
          backUpShareFactor: {
            enable: true,
            priority: 2,
            mandatory: false,
          },
          socialBackupFactor: {
            enable: true,
            priority: 3,
            mandatory: false,
          },
          passwordFactor: {
            enable: true,
            priority: 4,
            mandatory: false,
          },
        },
      },
      loginSettings: {
        mfaLevel: 'mandatory',
      },
      privateKeyProvider,
    });

    // adding wallet connect v2 adapter
    const defaultWcSettings = await getWalletConnectV2Settings(
      'eip155',
      [30, 31],
      WC_PROJECT_ID,
    );
    const walletConnectV2Adapter = new WalletConnectV2Adapter({
      adapterSettings: {
        qrcodeModal: QRCodeModal,
        ...defaultWcSettings.adapterSettings,
      },
      loginSettings: { ...defaultWcSettings.loginSettings },
    });

    web3AuthInstance.configureAdapter(walletConnectV2Adapter);
    web3AuthInstance.configureAdapter(openloginAdapter);

    const subscribeAuthEvents = (web3) => {
      web3.on(ADAPTER_EVENTS.CONNECTED, async (data) => {
        const privateKey = await web3.provider.request({
          method: 'eth_private_key',

        });
        this.setSessionProperty({ w3Authpk: privateKey });
        // web3.provider will be available here after user is connected
      });
      web3.on(ADAPTER_EVENTS.CONNECTING, () => {
      });
      web3.on(ADAPTER_EVENTS.DISCONNECTED, () => {
      });
      web3.on(ADAPTER_EVENTS.ERRORED, (error) => {
      });
      web3.on(ADAPTER_EVENTS.READY, (data) => {
      });
    };

    subscribeAuthEvents(web3AuthInstance);
    await web3AuthInstance.init();
    this.setWeb3AuthInstance(web3AuthInstance);
  } catch (error) {
    console.error('error: ', error);
  }
},``

(
Hi! web3auth users i tropykus.com can not log in, i thought at first it was about the sdk version but ours (6.1.8) is not deprecated yet, and yesterday it was working.
When trying to ping this addrees i am getting nothing

image
image718×53 2.77 KB
.

can you help me figuring this out please?

2

Hello Natalia,

Thank you for reaching out to the Web3Auth community!

The issue you’re facing, “App.openlogin.com’s DNS address not found,” seems related to DNS resolution. Based on the information you’ve provided, you’re using the PnP Web SDK with version “@web3auth/modal”: “^6.1.8” on the platform https://tropykus.com/.

Additional Points:

  • Code Snippet Provided: You’ve shared your Web3Auth initialization code, which is quite helpful!
  • Browser Console Screenshot: I noticed you attached an image showing the DNS error.

Suggested Steps:

  1. Check Network & DNS: Ensure that your internet connection is stable. Try changing your DNS settings to use Google’s Public DNS (8.8.8.8 and 8.8.4.4).
  2. Platform Check: Verify if https://app.openlogin.com is accessible from your location through another network or device.
  3. Configuration Review: Make sure the URLs and any environment variables referenced are correct (e.g., VUE_APP_CLIENT_ID).
  4. Consult Documentation: Confirm that all necessary dependencies and configurations align with the Web3Auth Documentation.

If you continue facing issues, please verify the environment configurations, especially network settings and firewalls, if any. If everything else fails, a deeper investigation into network configurations might be necessary.

Feel free to reach out for further assistance. We’re here to help!

Warm regards,
[Your Name]

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

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3

Hey @natalia

This version is now deprecated. Please refer to this post for the necessary actions and consider upgrading to the latest version.