Authentication issue

[oludelex]

This issue started since I cleared my browser’s cache, and I’ve been unable to resolve it. Just so you know I’ve never setup up anything like recovery factor phrase or recovery password, so why am I being asked. And what is the solution now.
Thanks.

[w3abot]

Hello Anuoluwapo,

Thanks for reaching out! It sounds like you’re experiencing an authentication issue after clearing your browser’s cache. Let’s gather some details to help our support team assist you better.

Here’s what we have so far:

• SDK Details: Plug n Play
• Issue: Authentication issue
• Details: Experiencing prompts for recovery factors and passwords despite not setting them up.
• Screenshot: Thank you for providing the screenshot.

To assist you more effectively, could you please share the following details?

1. SDK Version Number:
2. Platform: (e.g., web, mobile)
3. Web3Auth Initialization & Login Code Snippets: If you have these details available.

Once I have this information, I can help guide you towards a solution. In the meantime, sometimes refreshing the authentication setup can resolve such issues, so you might consider re-initializing the SDK.

Looking forward to your response!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

[oludelex]

don’t understand what is meant by SDK version number, but the platform is web.
this issue is happening to two of ma mails. How can i fix it.

[shahbaz]

cc @maharshi can you take a look at this.