Can’t verify a new device

I’m trying to sign in and it asking for a verification I don’t have

Hi Rubio,

Thank you for reaching out! I see that you’re having trouble verifying a new device using the Plug n Play SDK.

To help our support team better assist you, could you please provide the following additional details?

  • SDK Version Number
  • Platform (e.g., Web, iOS, Android)

Also, if you have any code snippets related to your Web3Auth initialization or login process, or any browser console screenshots, please share those as well. It would help us in diagnosing the issue more effectively.

Looking forward to your response!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

I’m am using a web browser on my laptop and trying to sign in on bread n butter. I have been using the same laptop to sign in just cleared cache and started witnessing it

I am having the same issue but on my celluar devices… But I can log in on my laptop. I don’t understand why its happening.

These guys has a very poor service

Hey @leonarddrubio,
Thanks for reaching out. The issue you’re experiencing on breadnbutter could be related to how Web3Auth has been integrated there. Sometimes things like clearing cache or using an outdated SDK can cause these hiccups.
We’re actively working with their team to ensure everything is running as smoothly as possible. In the meantime, if there’s any specific feedback about Web3Auth that we can help with, feel free to let us know.
Your input might also be helpful to the breadnbutter team as they work on improving the overall experience!

I don’t want to be insulting but you are your team are very stupid and incapable. How are you telling me you don’t have any solutions for me right away, don’t you realize I paid a lot of money for that project and time is passing. Y’all should fix this God! So I just sit around and listen to your bullshit when you created something you don’t know much about, give me a solution to this I missing out on what I should be gaining from because of your irresponsible act.

Hey @leonarddrubio,
While I understand your frustration, the language used in your message is not acceptable in a public forum. We’re here to help you resolve the issue, but it’s important to keep communication respectful and in line with community guidelines.
Let’s work together to find a solution. We’re committed to helping you and will do our best to resolve the problem as quickly as possible.
These issues are not present in the latest version of the SDK, but breadnbutter is currently using an outdated version. I’m sorry but I can’t make it any simpler than that.