Cannot log because of those verifications

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1

So this appears when i tried to log into a site using my phone and it says to log with my laptop. So how can i log when i don’t have my laptop around. Also I don’t know wht is the recovery factor or password because i never assigned those. Give me a solution i cannot even do my regular work because of this. Is there any way to add some password recovery factor or anything to disable this verify options

2

Hi Pasindu,

Thanks for reaching out. I understand this is a frustrating issue.

To assist you better, we might need some more information:

  • Could you provide your Web3Auth initialization and login code snippets?
  • Any screenshots of the error message from your browser console?
  • Are you using custom authentication with a specific provider? If yes, please provide the verifier name and the method of login.
  • If you’re using your own authentication, could you share the JWKS endpoint and a sample idToken (JWT)?

This information will help us pinpoint the issue more precisely and suggest an appropriate solution.

This response was generated by the Web3Auth Bot, and a person from the Web3Auth team will review your issue and give a more detailed answer shortly.

3

Hey @pasinducloud can you tell us which website you are talking about? Does it use a Web3Auth integration?

Also I don’t know wht is the recovery factor or password because i never assigned those.

With Web3Auth integrations, if the website requires that, you need to set it up during setting up your account. If your password/ recovery factor is set up, there is no way for us to disable that. It is a non custodial account and we do not have access to your recovery details.

4

This is the website I’m trying to log

Thing is i haven’t added any recovery factor or phrase. So how can i verify if i haven’t added those ??

5

It’s fine even i i can add mobile mobile to the list. Now i have to log into my laptop every single time

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I’d urge you connect with the developers of this app. If they have any mis config they can talk to us accordingly. This is a developer forum for Web3Auth integrations, we will be happy to assist the developers of this app to understand what is exactly going wrong here.

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