Cannot login to Firefox

teh.wolf73 · November 19, 2023, 8:43pm

I have developed an application and use the Web3auth for the login.
It’s working in the Chrome browser but doesn’t work in the Firefox.

I have the same problem as this link:

This is my config:

new Web3Auth({
            clientId: clientId,
            chainConfig: {
                chainNamespace: CHAIN_NAMESPACES.EIP155,
                chainId: "0xA4B1", // hex of 42161
                rpcTarget: "https://rpc.ankr.com/arbitrum",
                blockExplorer: "https://explorer.arbitrum.io", // EVM chain's Blockexplorer
                displayName: 'Arbitrum One',
                tickerName: 'Ethereum',
                decimals: 18,
                ticker: 'ETH',
            },
            web3AuthNetwork: "sapphire_devnet",
            uiConfig: {
                appName: '',
                appUrl: '',
                defaultLanguage: "en",
                loginGridCol: 2,
                logoLight: "../assets/logo/logo.png" // Your App Logo Here
            },
        });

vjgee · November 21, 2023, 5:32am

@teh.wolf73 Could you check the parameter in the uiconfig logoLight: "../assets/logo/logo.png" fixed with the absolute url like https://web3auth.io/images/web3auth-logo.svg

teh.wolf73 · December 11, 2023, 3:20pm

I have done your suggestion, but nothing happened.
I mean I used the absolute url, but nothing happened.

teh.wolf73 · December 11, 2023, 3:29pm

The following steps are the walkthrough of this issue.

1- Whitelist the Firefox add-on ID in web3auth dashboard
2- Open the extension in a new tab of the firefox (not popup)
3- Open web3auth modal
4- Select Facebook to sign in
5- The web3auth modal opened and asked for a Facebook username and password
6- After entering the Facebook username and password, the new page of web3auth opens and at the center, we can see this message 'Please do not reload the page" (see attached screenshot). But the application got stock in this page and the loading won’t finish(see attached screenshot).

vjgee · December 12, 2023, 5:58am

Can you share the console logs please?

teh.wolf73 · December 12, 2023, 12:42pm

Here you are

teh.wolf73 · December 15, 2023, 10:12am

Any update regarding the last message?

vjgee · December 18, 2023, 11:14am

We are reviewing and will get back when there is an update.

Thanks for your patience.

teh.wolf73 · December 19, 2023, 9:59am

Appreciate it.
We’re waiting for the update for the Firefox issue as our project needs this part.
Thank you very much.

vjgee · December 20, 2023, 5:18pm

@teh.wolf73 Can you share the entire absolute url for the logo “…/assets/logo/logo.png”

teh.wolf73 · December 23, 2023, 1:01pm

This is my project directory tree.

My entire absolute URL is this:
https://my-website-name.com/earn/assets/logo/logo-thanx.png

Note: Also, I removed the “logoLight” parameter from the web3auth class argument object, but nothing happened!

teh.wolf73 · January 1, 2024, 7:15pm

Any update regarding this issue?

vjgee · January 2, 2024, 5:19am

Our team are looking into this and will get back with an update.

teh.wolf73 · January 13, 2024, 8:58pm

Any update regarding this issue?

vjgee · January 16, 2024, 4:47am

Is this URL able to give the image? If so, it won’t be any issue.

Dynamically if you are trying to call the URL, please use string interpolation.

teh.wolf73 · January 20, 2024, 3:45pm

It shows the image perfectly without issue.
Do you mean if I don’t use string interpolation, then a problem will happen?

vjgee · January 22, 2024, 5:30am

If you are dynamically calling the URL, use string interpolation otherwise not needed.