Coins on Solana no longer seen

Help - Plug n Play
1

hi,
I use the torus wallet app longer time already and notice that the app is no longer working.
While login in on my wallet on the web, selecting the Solana main net, I do no longer see all coins in my wallet. E.g Bonk coin on the Solana network is not visible.
How to get access to all coins in my wallet like before?

Regards J

2

Thank you for reaching out, Jefh! I understand you’re experiencing an issue where your Solana-based tokens (like Bonk) are no longer visible in your Torus wallet app when logging in via the web and selecting Solana mainnet.

Here’s a summary of your issue for the support team:

Issue Summary

  • Platform: Web (Torus Wallet App, Plug n Play)
  • Network: Solana Mainnet
  • Problem: After logging in, certain Solana tokens (e.g., Bonk) are not displayed in the wallet as before.
  • Expected Behavior: All previously visible Solana tokens should appear in the wallet.

Next Steps & Suggestions

This issue could be related to:

  • Changes in the token list integration or Solana RPC endpoints.
  • A UI update or a bug in the wallet app.
  • Temporary RPC or indexing issues.

Proposed Troubleshooting:

  1. Refresh the Token List: Some wallets require manual refresh or re-import of tokens. Check if there’s an option to refresh or add custom tokens (using the Bonk token address) in your wallet UI.
  2. Check with Another Wallet: Use your private key or recovery phrase to access your wallet via another Solana-compatible wallet (like Phantom or Solflare) to verify if your tokens are still present on-chain.
  3. RPC Issues: Sometimes, public RPC endpoints may face issues. Try switching to another RPC endpoint if the wallet allows.
  4. Clear Cache/Logout and Re-login: Sometimes, a fresh session can resolve display issues.

Helpful Links:

To Help Us Assist You Better

If the above steps don’t resolve your issue, could you please provide:

  • A screenshot of your wallet after login (with sensitive info hidden)?
  • Your wallet address (optional, for checking on Solana Explorer)?
  • Any error messages or warnings in the browser console (if visible)?

This will help us pinpoint the issue faster.

Let us know if you try the steps above or if you have any additional details! We’re here to help you recover access to your tokens.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours