Confirm a new device via Web3Auth

Help - Plug n Play
1

Hi. I can’t log in to my m account.breadnbutter.fun, I haven’t had any problems for two months, and now I have. He writes to me: “A new device has been detected. Confirm with one of the following to continue.” Nothing is coming to the mail, I checked in all folders. I don’t have any other confirmation methods, and I don’t have any in my mail either. The problem arose unexpectedly. What to do?

2

Hi Caaro,

I understand how frustrating it can be when you’re unable to log in due to device confirmation issues. Let’s see how we can help you with this.

Since it seems like you’re using the Plug and Play SDK, it might help to check the initial steps:

  1. Check the Spam/Junk Folder: Sometimes emails might land in spam or junk folders, have you checked there?
  2. Alternate Email: Ensure that the correct email address is being used for verification.
  3. Check with your provider: Contact the support for account.breadnbutter.fun to ensure their identity verification service is running as expected.

If all else fails, could you provide a bit more details? If it’s possible to share, screenshots of the console output or any additional error messages might help us assist you better.

Let me know if any of these suggestions are helpful or if you need further assistance!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

Good afternoon.

  1. The spam folder is clean, emails from <community@web3auth.io > they are coming to tell me that they have opened an account on web3auth, that they have received a response to my request, but there are no letters to confirm the new device.
  2. The address is correct, since the email is coming from you.
  3. To contact account support.breadnbutter.fun, I need a nickname from him, I didn’t write it down, I hoped to log in by mail, even to log in via Twitter, I need a nickname breadnbutter.fun.
    If you need any other help, please

auth.web3auth.io
auth.web3auth.io1920×1080 128 KB

m.breadnbutter.fu 1
m.breadnbutter.fu 11920×1080 128 KB

m.breadnbutter.fu 2
m.breadnbutter.fu 21920×1080 88.1 KB

m.breadnbutter.fu 3
m.breadnbutter.fu 31920×1080 114 KB

m.breadnbutter.fu 4
m.breadnbutter.fu 41920×1080 93.8 KB

4

Hi, I’ve been waiting three days for an answer already.

5

all emails from Web3Auth
all emails from Web3Auth1920×1080 212 KB

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This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

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@moldovanviebrock110 Added you to the list for reset, will be done by EOD today or tomorrow.