Could not get result from Torus Nodes (Only some emails)

Help - Plug n Play Web - Modal SDK
1

we use Modal SDK (latest) for user authorization
one of our users logged in, after some time he tried to log in again, but he kept getting an error - “Could get result from torus nodes”

he used the passwordless (email) method to log in

I don’t think the problem is in its device or anything else, because he tried to log in from different devices
He also cleared cookies and cache, so it also not a problem

the problem is related to a specific account, since the user gave us the right to log into his account, and when logging in we received the same error

2 
const chainConfig = {
      chainNamespace: CHAIN_NAMESPACES.EIP155,
      chainId: web3Config.value?.network?.chainId,
      rpcTarget: web3Config.value?.network?.provider
    };

    const ethereumPrivateKeyProvider = new EthereumPrivateKeyProvider({
      config: { chainConfig },
    });

    const web3AuthOptions = {
      clientId: import.meta.env.VITE_WEB3AUTH_CLIENT_ID,
      web3AuthNetwork: web3AuthConfig.value.network,
      privateKeyProvider: ethereumPrivateKeyProvider,
      defaultLanguage: "en",
      modalZIndex: "99998",
    }

    const web3auth = new Web3Auth(web3AuthOptions);

    const host = import.meta.env.VITE_APP_HOST
    const openloginSettings = {
      loginSettings: {
        mfaLevel: "none"
      },
      adapterSettings: {
        replaceUrlOnRedirect: true,
        redirectUrl: host
      }
    };

    const { userDevice } = useAppUtils();

    if (userDevice.value === 'mobile') {
      openloginSettings.adapterSettings.uxMode = 'redirect';
    }

    const openloginAdapter = new OpenloginAdapter(openloginSettings);
    web3auth.configureAdapter(openloginAdapter);

    const adapters = await getDefaultExternalAdapters({ options: web3AuthOptions });
    adapters.forEach((adapter) => {
      web3auth.configureAdapter(adapter);
    });

    await web3auth.initModal({
      modalConfig: {
        openlogin: {
          showOnModal: window === top // Do not show for iframes
        }
      }
    });
3

hi @valientin.kurzhii5

I hope you are doing well.

Would you mind sharing me that email address ? (you can send it by a private msg in the forum).

4

I can’t find how to do this
where is DM here?
@TomTom

5

I am also facing the same issue @TomTom

1 Like
6

hi @valientin.kurzhii5
The team just said they turned it off recently. please send an email to devrel@web3auth.io with the email. your are having a problem.

Thanks and sorry for the confusion.

7

hi @khemraj,

would you mind opening a new post for your problem so we can keep track in different spots ?

Thanks

8

hi @TomTom
is there any news?

9

Hey @valientin.kurzhii5,

I hope you’re doing well. I’ve just sent you an email requesting some additional information. Once I have that from you, I’ll be in a much better position to assist you further.

Looking forward to your response.

10

Hi @valientin.kurzhii5,

To assist you more effectively in the process, we’re going to need the network call logs.

When you have a moment, please gather and send those over. This information will be invaluable in diagnosing and addressing the issue you’re experiencing.

Looking forward to your response and eager to help you resolve this!

11

Hi @TomTom
Im sorry, but we can’t get this data, since it is on our client’s side, we’ve already given him too many problems to ask him for help again (we will lose him as a client)
we need to find another way to solve the problem

12

hi @khemraj

I understand the situation, and I’m sorry for the inconvenience. Unfortunately, we need that information to assist you.

We are available so we can help you with whatever you need.

13

This issue is now fixed. pls check

14

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.