Could not get results from Torus nodes

[r.fagoaga]

Hi again

Several users don’t manage to log in and experience disturbances with web3auth today.
Could not get results from Torus nodes

• We haven’t pushed any new version of our app in prod recently.

• It seems it happened overnight today.

[vjgee]

@r.fagoaga Sorry to hear you are facing issues.

Could you share your Dapp URL to check? Which location are your users experiencing the issue from ? Which environment is your Dapp setup on? Sapphire Mainnet, Legacy Mainnet , cyan, etc. ?

[vjgee]

@r.fagoaga You should not be facing any issue. Do let us know if you face any issue.

[r.fagoaga]

Hi @vjgee - our user are still experiencing the issue today.

Dapp URL: https://marketplace.fungiball.io/
Dapp environment: Legacy Cyan Mainnet (USA) (cyan)
Client id: BK3iWzX618[…]
User location: France

[vjgee]

I have shared the details with our dev team to review

[vjgee]

@r.fagoaga Please share your verifier and verifier ID

[r.fagoaga]

@vjgee We don’t have custom verifiers we use open login

[vjgee]

Please share your package.json file

[vjgee]

@r.fagoaga Did you read my previous message? Make sure you are on the latest version of Openlogin https://www.npmjs.com/package/@web3auth/openlogin-adapter

[r.fagoaga]

Please share your package.json file

@vjgee

"dependencies": {
    "@web3auth/base": "^7.2.1",
    "@web3auth/modal": "^7.3.0",
    "@web3auth/single-factor-auth": "^7.2.2",
    "@web3auth/torus-wallet-connector-plugin": "^7.2.1",
    "@web3auth/web3auth": "^2.1.3",
  }

[vjgee]

@r.fagoaga

"@web3auth/web3auth

Remove this from your json file as it is deprecated and is now Web3Auth modal which you already have.

[vjgee]

@r.fagoaga Is your issue resolved? Did you check my previous comment?

[r.fagoaga]

Hi @vjgee it didn’t solve the issue. Some users are still struggling to log in

[vjgee]

I am able to login just fine on your Dapp and noticed you are using an older version of Openlogin.
However, can you share some details if the user facing the issue are from France or any other region?

You should consider upgrading to the latest package versions:
“@web3auth/base”: “^7.3.1”,
“@web3auth/single-factor-auth”: “^7.3.1”,
“@web3auth/modal”: : “^7.3.1”,
“@web3auth/torus-wallet-connector-plugin”: “^7.3.1”