Torus wallet is connecting to
The wrong wallet with my email. How can I resolve this? Thank anyone that can help.
Hi Peter,
I’m here to help you out! It looks like you’re using the Plug and Play feature of Web3Auth, and you’re encountering an issue where your email connects to the wrong Torus wallet.
To further assist you, could you please provide:
- A brief snippet of your Web3Auth initialization and login code.
- Any screenshots of your browser console when the issue occurs.
Additionally, can you confirm if you’re using a specific verifier name and login method, or if there’s any custom authentication set up on your end?
This information will help us troubleshoot the issue more effectively. Thank you!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Hey @peteincali
Can you please elaborate on what’s the conflict you’re seeing what email and login method you’re using?
Also, please share the different wallet addresses you’re seeing.
I purchased the original TRUMP NFT’s through the trump website which automatically created a Torus wallet for me. So to connect to the torus wallet I just logged in with email. Now I have moved so have a new ip address and new laptop. The old one failed. But I am still using the same email address. When I log in with my email it now sends me to an empty torus wallet that is a different wallet address. I can still see the old wallet address with the NFT’s in It on the blockchain but can’t access it. When I try to verify again I get an error. See pic. Apparently Torus wallet is no longer in business and the trump support site tells me to contact torus support which is not active.
This is the address that the NFTs are in. 0xDe8407C6CC8ca54304b0b7BED25bc0b2eae00D40
This is the address that torus sends me to now.
0xBa94bf134BB69b0e1D32263b2C6FF969A198F66a
Hey @peteincali
Please login to the app.openlogin.com and in the Apps you can export the private key for the Torus wallet you have the NFT in, then you can import that wallet in any EVM compatible wallet. Let me know if you face any hurdles.
I thank you deeply. This worked after 3 months of trying. Thank you!!
Apologies, if the miscommunication was from our end, but we tried to reach as many folks as possible about the sunsetting of Torus Wallet. But feel free to open a thread here if you ever face any difficulty pertaining to Web3Auth or any of our products.
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