We are experiencing an issue with three of our clients: they are no longer receiving the code required to log in using the passwordless email option.
They used to receive these emails, but they no longer appear in their inboxes or spam folders.
Thank you for reporting this issue, Lucas. Here’s a summary for the support team:
Issue Summary
Problem: Users are not receiving the passwordless email code required for login. This issue affects three clients who previously received these emails, but now the emails do not appear in their inbox or spam folders.
SDK Details: Web3Auth Plug and Play (PnP), likely using the React SDK (based on provided documentation context).
Login Method: Email passwordless login.
Platform: Web (React, but please confirm if otherwise).
Next Steps & Questions
To help us investigate further, could you please provide:
Your Web3Auth Client ID (if possible, or confirm if you’re using the same one as before).
Any recent changes in your Web3Auth Dashboard configuration (such as whitelabeling, email templates, or login methods)?
Email addresses (masked/anonymized if needed) of affected users, so we can check our email logs.
Browser console logs or screenshots during the login attempt (if available).
SDK Version Number you’re currently using.
Troubleshooting Steps
Please ensure your project’s configuration in the Web3Auth Dashboard hasn’t changed.
Double-check that the email provider isn’t blocking or filtering out the emails due to DMARC, SPF, or DKIM issues.
Once you provide the above information, we’ll escalate this to our engineering and email delivery teams for further investigation. Thank you for your patience!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
This might’ve happened because they have unsubscribed to our mails by the link given in the mail footer.
Please share me their mails via DM, I’ll reinstate them to our mailing list.