“The current subscription plan is Base and accessing custom authentication feature is not allowed on Base plan. Please upgrade to Growth or above plan at https://dashboard.web3auth.io to use this feature”
But when we attempted to upgrade the plan to Growth，We found that we could not use Visa cards to pay. We tried several different Visa cards but nothing worked.
HarryZhang, [Feb 4, 2024 at 11:10:14]:
We tried different cards. One is company card, issued by HK bank. One is my personal bank, issued by US bank. One is my personal bank, issued by China bank.
We prefer to complete the payment with company credit card.
Sorry to hear you are facing issues with the upgrade.
Please send an email to billing@tor.us with your request and the registered dashboard account that you want to upgrade. Additionally, I will also let our billing team know that you are unable to upgrade. You will receive an update tomorrow.
Thanks for your reply. I have sent an email to this email address. This problem prevents our website from registering new users. Hope to solve it as soon as possible.
@dev16 Our billing team mentioned that this issue is resolved and you should be able to add a payment method to complete your upgrade. Please feel free to reply if you face any further issues.
