Error: Could not get result from torus nodes

Report Outage
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1

Title: receiving error: Could not get result from torus nodes

Issue

Within the file torus-direct-web-sdk.js I am receiving error: “Could not get result from torus nodes”. This occurs for all users attempting to login

Impact

This outage is affecting [specify which functionalities or services are impacted].

Details:

  • Start Time: [2024-12-03]
  • Current Status: [No users can login]
  • Description: [using custom auth for both Twitter and Discord. They both are failing with above error]
2

Hi Thomas,

Thank you for reporting the issue. Here’s a summary of the details for our support team to investigate further:

Reported Issue:

  • Error: Could not get result from torus nodes
  • File: torus-direct-web-sdk.js
  • Start Time: 2024-12-03
  • Current Status: No users can login
  • Authentication Method: Custom auth for both Twitter and Discord (both failing with the above error)

Impact:

Please specify which functionalities or services are affected by this outage.

Next Steps:

It would be helpful to provide additional details to aid in the investigation:

  • Any relevant code snippets for Web3Auth initialization and login.
  • Screenshots from your browser console that show the error.
  • The name of the Verifier associated with the custom authentication.
  • If applicable, the JWKS Endpoint and a sample idToken (JWT).

Feel free to share any links or images as well, as they may contain vital information.

Looking forward to your response, and we appreciate your patience as we work to resolve this issue!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

The verifiers are partisia-twitter-mainnet and partisia-discord. There is no other relevant code I can share. The error comes from within the Torus lib

4

Hey @thomas.powers are you still facing the issue from Web3Auth Network? If yes, can you please provide the more details of network logs using https://jam.dev/?