Error: could not validate redirect, please whitelist your domain: XXX

Help - Plug n Play
1

We have used Scale plan for 10 months for our product.
But our user suddenly cannot login via web3auth from today (9/14 2024 about 4pm JST (3pm SGT)

I got the message in the error page.

Error

Something went wrong

There seems to be some bug in the code. Please contact support to fix this.
could not validate redirect, please whitelist your domain: XXXOUR_SERVICE_DOMAINXXX for provided clientId XXXOUR_CLIENT_IDXXX at https://dashboard.web3auth.io. Also, this project is on sapphire_mainnet network. Please ensure the the used Client ID belongs to this network.

The error message was below.
Error: could not validate redirect, please whitelist your domain: XXXOUR_SERVICE_DOMAINXXX for provided clientId XXXOUR_CLIENT_IDXXX at https://dashboard.web3auth.io.
Also, this project is on sapphire_mainnet network. Please ensure the the used Client ID belongs to this network.

XXXOUR_SERVICE_DOMAINXXX is correct and I could see that they have been set in our whitelist.

That is the reason why I contact here. Please advice me or fix this.

2

Hi Mintice-dev,

Thank you for reaching out. It sounds like you’re encountering a domain validation issue with Web3Auth integration.

Here’s a summary of the details provided:

  • SDK Details: Plug n Play
  • Issue Faced: Error - “could not validate redirect, please whitelist your domain: XXX”
  • Plan: Scale
  • Time of Occurrence: 9/14 2024 about 4pm JST (3pm SGT)
  • Network: sapphire_mainnet

Could you please share additional information to help us resolve this:

  1. Web3Auth Initialisation & Login Code Snippets: A snippet where you initialize Web3Auth and the login sequence might help.
  2. Browser Console Screenshots: If you have any screenshots of the browser console when the error occurs, that would be helpful.
  3. Verifier Name and Method of Login: (if applicable) If you are using custom authentication.

Steps you can take in the meantime:

  1. Re-verify your domain: Ensure that the domain XXXOUR_SERVICE_DOMAINXXX is correctly whitelisted in your Web3Auth dashboard with the Client ID XXXOUR_CLIENT_IDXXX under the sapphire_mainnet network.
  2. Network Verification: Confirm that the Client ID belongs to the sapphire_mainnet network under your project settings.

This response was generated by the Web3Auth Bot, and a member of the Web3Auth team will also review your query and provide further assistance.

Thank you for your patience!

3

This issue seems to have been resolved on the Web3Auth side, hasn’t it?

4

Hey @mintice-dev

I think this error might have happened during our scheduled maintenance time: Web3Auth Scheduled Maintenance Alert - September 14, 2024

Let me know if you face anything similar to this again. We’ll make sure to investigate the root cause for it.

5

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