Error New device detected

Web3Auth Community General
1

Good afternoon. who can finally help me, how can I restore access???
where can I get the recovery passphrase
and password, or how can I reset it?

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Hello Женя,

I understand you’re facing an issue with an error message indicating “New device detected.” Unfortunately, this is more of an account accessibility issue rather than a direct SDK integration issue.

Regarding the recovery passphrase or password reset, Web3Auth usually provides a flow where you can access your account via different recovery factors. Here’s a general guide you can try:

  1. Recovery Factor: When you set up your account initially with Web3Auth, you might have been prompted to set a recovery factor (such as an email, social login, or specific device). Ensure you’re trying to use the correct recovery method.

  2. Recovery Email/Social Login: Check if you can use an alternative login option like the email or social provider you used during the setup.

  3. Contact Support: If none of these work, I recommend reaching out to the Web3Auth support team directly for personalized assistance, as they could help restore access through their account recovery options.

Please let me know if there’s anything else I can assist you with!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

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how to restore access to a secret phrase or password for recovery