"error": "User verification required, but user could not be verified",

Help - Plug n Play
1 
"error": "User verification required, but user could not be verified",

I’m getting this error again and again
on register getting this error, login successful but after that when register it gives error

2

Hi Parvinder! Thank you for reaching out. I see you’re facing an issue with user verification in the Plug n Play SDK. Here’s what I’ve gathered so far:

  • SDK Details: Plug n Play
  • Issue: “User verification required, but user could not be verified”
  • Platform: (Not specified)

To help our support team assist you better, could you please provide the following details?

  1. SDK Version Number: Which version of the SDK are you using?
  2. Web3Auth Initialization & Login Code Snippets: Any relevant code snippets would be helpful.
  3. Browser Console Screenshots: If you have any console errors, screenshots could provide additional context.

If you’re using custom authentication, it would also be helpful to know:

  • Verifier Name
  • Method of Login
  • JWKS Endpoint (if applicable)
  • Sample ID Token (JWT) (if applicable)

Feel free to drop any links or images related to the issue you’re experiencing as well. We’re here to help you get this resolved!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

sdk version: “@web3auth/base”: “^9.4.5”,
“@web3auth/ethereum-provider”: “^9.4.5”,
“@web3auth/passkeys-sfa-plugin”: “^9.0.0”,
“@web3auth/single-factor-auth”: “^9.3.0”,

my code:
const ethereumPrivateKeyProvider = new EthereumPrivateKeyProvider({
config: { chainConfig },
});
const web3AuthOptions = {
clientId,
chainConfig: { …chainConfig, chainNamespace: CHAIN_NAMESPACES.EIP155 },
web3AuthNetwork: WEB3AUTH_NETWORK.SAPPHIRE_DEVNET,
usePnPKey: false,
privateKeyProvider: ethereumPrivateKeyProvider,
};
const web3auth = new Web3Auth(web3AuthOptions);

  const passkeysPlugin = new PasskeysPlugin({
    rpID: "localhost",
    rpName: "localhosttest",
  });

  web3auth.addPlugin(passkeysPlugin); // Add the plugin to web3auth

  await web3auth.init();

  const idToken = "eyJhbGciOiJSUzI1NiIsImtpZCI6IjU2NGZlYWNlYzNlYmRmYWE3MzExYjlkOGU3M2M0MjgxOGYyOTEyNjQiLCJ0eXAiOiJKV1QifQ.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.Si0vQudk9B5N3UYKPp8QyGRqiXTPRiGspeRmtw9EY5qX09kCLseKOYSD_T2CE9n35N899wWks-BMW50dKNcOWnW90f4BFVCIMo_nSZYo949KEqIRxxl-psfkLMcSk_D22-bv6RU1TeVoqb22k8G2mQaPkdBpf2OPUAT2xSHo_Xu6iMGP-ZzHYE3ZT2mfGxvu2T4aYNqQpFIjFJrhA1NsXB1Wn0ubDw1SPJ4_a1VQzrhVhA9EStosfsOB0xCuyBGE3NUXSDWctyvBL5bK_gqpoaSVApyyPzEaFKr9BbmuiKk9pPGCatdRS1rVE8IqJZUI-Ank8qjC5IEtTq5VRNvZtA";
  console.log("Generated ID Token:", idToken);

  await web3auth.connect({
    verifier: "dashboard verifier", // Exact name from Web3Auth dashboard
    verifierId: "parvinder@suffescom.co", // User's actual email
    idToken,
  });


  const result = shouldSupportPasskey();

  if (!result.isBrowserSupported) {
    console.log("Browser not supported");
  } else {
    // Register a new passkey
    await passkeysPlugin.registerPasskey({ username: "Parvinder Kumar" });

    // Login with a passkey
    await passkeysPlugin.loginWithPasskey();

    // List all registered passkeys
    const passkeys = await passkeysPlugin.listAllPasskeys();
    console.log(passkeys);
  }

const clientId = “”;
const chainConfig = {
chainId: “0xaa36a7”,
displayName: “Ethereum Sepolia Testnet”,
chainNamespace: CHAIN_NAMESPACES.EIP155,
tickerName: “Ethereum”,
ticker: “ETH”,
decimals: 18,
rpcTarget: “https://rpc.ankr.com/eth_sepolia”,
blockExplorerUrl: “https://sepolia.etherscan.io”,
logo: “https://cryptologos.cc/logos/polygon-matic-logo.png”,
};

4

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5

Hey @parvinder

It seems you are hardcoding the id token and details of the user. Web3Auth needs an id token generated within the last 60s after proper authentication has happened. You can read more about how to set up your authentication here: Bring your own custom JWT Provider | Documentation | Web3Auth