Fail to login by email_passwordless on Android web browser

Help - Plug n Play PnP Web SDKs
1
  • SDK Version: 6.1.1
  • Platform: mobile web(Chrome) on Android

Sometime when we try to login with web3auth on an Android web browser and using email_passwordless method, we recieve the email with a verification link.

image
image512×878 75.9 KB

But when follow that link we encounter this error:

{
    "error_code": "E300",
    "message": "Verification link expired or not generated.",
    "success": false
}

Note that it works fine on iOS and desktop web browser.

2

@kai.nguyen Thanks for reaching out.

Your issue has been forwarded to our team and we will get back with updates once more information becomes available.

3

Based on the error message you provided, it would appear you are accessing the link after it expired. You would need to authenticate the verification link within 1 minute to avoid the link from expiring. Could you check this and try again?

4

Thanks @vjgee for your response.

So in our case, we opened the email immediately after receiving it, so I can be pretty sure that we clicked it on time.
Also in the email, it said that the link would expire in 5 minutes instead of 1 as you mention.

5

@kai.nguyen Thanks for your reply. Since, you mention there is no delay in opening the email, I will forward your feedback to our team. Have you tried another android browser apart from chrome to check the behavior?

I was referring to the initial screen that you get for the email validation:

image

6

Thanks @vjgee.

To give more detail, we tested it on chrome and this error showed up. But when we opened chrome in incognito mode or used another browser like edge, it worked fine.

7

@kai.nguyen Can you ensure Chrome settings are as documented in this article.

8

@vjgee yes, we check again and be sure to enable cookies and allow pop-ups but still have that error.

9

Pls clear cache on both start and verification links and try again