Failed to connect with openlogin provider error

Help - Plug n Play Web - Modal SDK
1

one of the customer getting this issue
failed to connect with openlogin provider error

The user is unable to sign in. He tried switching internet, browsers and log in method (Discord > email log in) but same issue

we are used this plugin

    "@solana/web3.js": "^1.78.5",
    "@stripe/react-stripe-js": "^1.16.5",
    "@stripe/stripe-js": "^1.54.2",
    "@walletconnect/sign-client": "^2.10.1",
    "@web3auth/base": "^7.2.1",
    "@web3auth/modal": "^7.3.0",
    "@web3auth/solana-provider": "^7.3.1",
    "@web3auth/solana-wallet-connector-plugin": "^6.1.7",

image
image721×700 132 KB

2

@divyesh Sorry to hear that your user is unable to login.

Can you share your dapp URL so I can check?

3

@divyesh Thanks for your patience.

I was able to login to your Dapp URL using Discord. If this is only happening with one user then the ERR_CONNECTION_REFUSED error message indicates something on the browser and the browser refuses to connect.

Can you confirm this is happening only with one user?

4

@vjgee Yes, it only for some user
but this user tried switching internet, browsers etc but still not working

5

Which region are the users located who are facing the issue? Are they within an office network? Is it only for Discord login or other login method too?