Failed to create an account.invalid private key

Help - Plug n Play
1

Some of our users receive private key error message when they attempt to create or login to the account. This has been going on for almost a month.
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2

@selmanlee Welcome Aboard!

Please share the below information :

  1. Framework
  2. Platform
  3. Web3Auth initialization & login code snippet
  4. SDK and version
3

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