Failed to get nonce with status code: 500

Report Outage
1

Title: could not retrieve nonce: Internal error, failed to get nonce with status code: 500

Issue

We are currently experiencing an outage affecting login with openlogin providers.

Impact

This outage is affecting our production environment.

Details:

  • Start Time: 13 Dec
  • Current Status: User unable to login
  • Description: It was working all fine till yesterday.
2

Thank you for reaching out, Sau. I see that you’re experiencing a significant issue with your login functionality using openlogin providers, which is impacting your production environment.

Here are the details regarding the current outage that you’ve provided:

  • Issue: Failed to get nonce with status code: 500
  • Start Time: 13 Dec
  • Current Status: User unable to login
  • Description: It was working fine until yesterday.

Since this seems to be a production outage, our team is escalating this issue for an urgent investigation. We will actively look into the root cause and keep you updated on the progress.

If there are any updates to your case or additional information you want to share, please let us know. Thank you for your patience while we work to resolve this!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

{"errorMsg":"could not retrieve nonce: Internal error, failed to get nonce with status code: 500","errorStack":"Error: could not retrieve nonce: Internal error, failed to get nonce with status code: 500\n at yt (https://auth.web3auth.io/v8/assets/index-DlDftKP2.js:2:2728)\n at https://auth.web3auth.io/v8/assets/index-DlDftKP2.js:2:11265","title":"Mount Error","createdAt":"13/12/2024, 20:19:26"

1 Like
4

Hey @sau there was an outrage on 13th dec in Asia region for around 25-30 minutes due to which it was failing. Please let us know if you are still facing the issue.