Help cannot transfer tokens

Web3Auth Community General
1

Hi

I am having some trouble sending some tokens from my Torus Solana wallet. When I go to send the estimated balance change comes up in red but I get a message saying “Transfer In Progress” but nothing happens? I believe I have enough Sol in my account to do the transfer. Any help would be appreciated.

Thanks

2

Hi there!

It sounds like you’re experiencing an issue with transferring tokens from your Torus Solana wallet. Here are a few steps we can try to address this:

  1. Check Transaction Fees: Ensure your wallet has enough SOL to cover transaction fees alongside the token amount you’re trying to transfer. Sometimes, the balance may be just enough for the tokens but not for the fees.

  2. Network Status: Sometimes network congestion can affect transaction processing. You might want to check the status of the Solana network to ensure it’s stable.

  3. Browser Console: If possible, could you check the browser console for any error messages when you attempt the transaction? This might give more insight into what’s causing the issue.

  4. Try Again: Sometimes, simply attempting the transaction again after waiting for a while can resolve the issue.

If you could provide any browser console screenshots or more details about your login process (if you’re using custom authentication), that would be helpful for further assistance. Let me know how it goes, and we’ll troubleshoot further if needed!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

I can transfer Sol in and out of my Torus wallet with no problems but the other tokens do not move? I’m not sure what the problem is.

4

Screenshot_2025-01-20-12-10-30-493_org.mozilla.firefox
Screenshot_2025-01-20-12-10-30-493_org.mozilla.firefox1080×2460 171 KB

This is what it looks like when trying to transfer…

5

Is the transaction failed in the explorer?

Do you mind share your solana account address so that I can check for you?
you can dm me as well

6

By the way, there was a solana network congestion in the last 24 hours,

It might be the issue

7

Hi

I couldn’t see how to DM… but thanks for replying.

Yes I did get a message that there has been a lot of congestion on the Solana network but I did manage to transfer Sol in and out of my Web3auth Torus wallet earlier. I don’t think it is showing anything on the explorer.

My Solana address is:

9MzgcHDReiRne74iv8goWYPhadcbVR5XD4736bhG4RYR

Thank you