Is it possible to recover my Recovery Factor Verification? I created my Web3Auth account using social login with my Gmail. Can I request a resend of my Recovery Factor Verification to my Gmail? Can anyone advise?
Hi Robin!
Thank you for reaching out to us. It looks like you’re trying to recover your Recovery Factor Verification for your Web3Auth account created via Gmail.
To clarify your issue, I noted the following details:
- SDK Details: Plug n Play
- Platform: Gmail (social login)
Unfortunately, as far as the recovery of the Recovery Factor Verification goes, I recommend you reach out to our support team directly in the Web3Auth dashboard or via email. They should be able to assist you in resending the verification to your Gmail.
If you happened to include any additional context, like the code snippets relevant to your account’s recovery process or additional screenshots, feel free to share those for further support.
Let me know if you have any more questions, and I’ll be happy to help!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
how to contact your support team? can you give me the email or link for web3auth dashboard? please help me.
Hey @Robinhoddz
Did you check your email? As on the screen, it’s saying the phrase was sent to email on 25/12/22, 19:12?
Yeah, actually, I made a backup of my recovery factor verification from the email and saved it to my computer, then deleted the email. The problem now is that my computer got corrupted, and I didn’t have a chance to back up my important files or recover the seed phrase from my backup. Is it possible to request the recovery factor again and have it sent to my Gmail?
@shahbaz ? Yeah, actually, I made a backup of my recovery factor verification from the email and saved it to my computer, then deleted the email. The problem now is that my computer got corrupted, and I didn’t have a chance to back up my important files or recover the seed phrase from my backup. Is it possible to request the recovery factor again and have it sent to my Gmail?
Hey @Robinhoddz
I don’t think we can send that again as we don’t store any user data on our end.
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@shahbaz I thought there was hope because I’m using social login. Is it not true that you can help recover a wallet created with a social login?