after you reset the login, I was able to log in a couple of times and now it requires a “recovery phrase” and “recovery password” again
the one I put on after the reset says it doesn’t fit
Hi Женя,
It looks like you’re facing an issue with the “New device detected” message and the recovery phrase/password not being accepted. Let’s try to sort this out!
Here’s a checklist to help resolve the issue:
- Ensure Correct Recovery Details: Double-check that you are entering the exact recovery phrase and recovery password set during the reset. Any small discrepancy can lead to an error.
- Browser Cache and Cookies: Try clearing your browser cache and cookies. Sometimes, stored data may interfere with the login process.
- Multiple Account Confusion: Ensure you’re using the correct account details. It’s easy to confuse credentials if you manage multiple accounts.
- Browser Console Errors: If the problem persists, please check your browser console for any error messages and share screenshots, if possible.
For more information and to ensure your setup, you might want to revisit the Web3Auth documentation on Authentication which could give you further insights.
Since you are using the Plug n Play SDK, if there is custom authentication involved, could you please provide the verifier name and method of login, if applicable? This additional detail might help us pinpoint the issue.
Let me know how it goes or if there’s anything else I can do to assist you!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
Hey,
Can you please click on the Recovery Phrase option? You’ll find details on where the recovery phrase was originally sent. Try searching your email inbox for the subject “Your Web3Auth backup phrase”.
If you’re unable to find the email, unfortunately, as a non-custodial solution provider, we do not store or reset MFA credentials. Alternatively, you can try restoring access by other methods available like recovery password or another social login. If that is not available or misplaced, there is no way to recover the account without them. Let us know if you have any other questions.
No, I did not find such information in the mail. You can give access, but why can’t you reset the key?
Bro I need a help for same problem
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This seems to be a pervasive problem for everyone.