Good afternoon! I’m asking for help! how do I get access to my account back? Where can I get it!!!???
Hello Женя!
I understand you’re having trouble accessing your account using Web3Auth’s Plug n Play SDK. Let’s see how we can assist you. Here are a few steps you can follow:
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Ensure Correct Method: Double-check that you are using the same login method (e.g., Google, Facebook, email, etc.) that you originally used to create your account.
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Device Settings: Sometimes, changing devices can affect settings. Make sure your browser or app settings, like cookies and saved credentials, are correctly configured.
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Cache & Cookies: Try clearing your browser’s cache and cookies, then attempt to log in again.
If you continue to face issues, could you provide any error messages you’re receiving, or a brief explanation of what happens when you try to log in? This will help the support team to assist you more effectively.
In the meantime, if there’s anything else specific you would like to ask, feel free!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
I’ve already tried all these points!
I even tried to log in from other devices, but it still requests
recovery phrase, recovery password
Hey, can you please click on Recovery Phrase Option, you’ll find the details where the Recovery Phrase was sent. You can search the email with this title ‘Your Web3Auth backup phrase’.
If you are not able to find the email, please fill up the form. MFA Recovery
Please note that it’ll take up some time to do the MFA recovery as we do it in batch and case by case.