Hi Sandu Ramesh,
Thanks for reaching out!
From your message, it looks like you’re having an issue with the Plug n Play SDK, specifically around finding the recovery factor and password. I’ve also noted that you’ve included a screenshot, which is very helpful for diagnosing the issue.
Could you please:
- Provide the version number of the Plug n Play SDK you’re currently using.
- Share any relevant initialization and login code snippets related to Web3Auth.
This will help the support team get a clearer understanding and provide a more accurate solution to your issue.
This response was generated by the Web3Auth Bot. A person from the Web3Auth team will review and respond to your query shortly.
im try create recovery factor and recovery password using this link Web3Auth Key Infrastructure
i cant login using my gmail i dont know what i do now.
Hey, the link you shared is no longer valid. We can’t help you recovery the factor, and password, but we can try to help you. Can you please fill this form to resolve the issue: MFA Recovery
im try resolve this please help sir i cant access my tesnets TEA protocol and INITIA , im login with my google,im face this issue since 30 day
done sir,please help
Hey, we are looking into it, we’ll get back to you soon.
still i cant acess… please help
Hey @sanduramesh2000 due to security reasons, we won’t be resetting the MFA. Please check your mails , you must have gotten the recovery factor in the email.