How to Receive Recovery Factor Email or Reset the Recovery Password

Help - Plug n Play
1

Please select an SDK-specific category from the dropdown when creating a topic here. Use this category for generic help-related topics. Also, remove these lines when asking for generic Help.

Screenshot_20241013-014333
Screenshot_20241013-014333720×1548 56.5 KB

I am having challenges navigating through this . I don’t remember setting up a Recovery password neither do I receive any email when I select Recovery Factor . How can this issue be resolved because I have lost my check in streak

2

Hi Faustina,

Thank you for reaching out! It sounds like you’re having some trouble with the recovery factor email and the reset process.

Here’s a summary of the details from your message:

  • SDK Details: Plug n Play
  • Issue: Difficulty receiving the recovery factor email or resetting the recovery password.

To help resolve this issue, could you please provide a bit more information?

  1. Platform: Which platform are you using this SDK with (e.g., web, mobile)?
  2. Any Code Snippets: If you have any initialization or login code snippets, that might help us understand what’s going on.

In the meantime, here is a proposed solution:

  • Ensure that you have entered the correct email associated with the account when you attempt to recover the password.
  • Check your spam/junk folder to make sure the recovery email isn’t getting filtered there.

Once we have more details, we can assist you further! Thank you for your patience.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

Platform : Mobile Android , Google Chrome browser.

I did not receive any code snippet

4

Hey @faustinadubem
Which website/app are you facing this issue with?

5

The website is Breadnbutter.fun

6

Hey @faustinadubem
We’re in close talks with the devs of breadnbutter.fun. Please give us a little more time, and we’ll get back to you soon.

7

i have same issue here, its main account and i can’t even login since a week ago