How to update account info?

Help - Plug n Play
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I can not update my account settings at all. None of the links open. How can I add different 2FA so I don’t get locked out. I can’t add other devices as when instructed to log in on the already registered device via a link or website address, it does not work.

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Hey Simp!

It sounds like you’re having trouble updating account information using the Web3Auth Plug and Play SDK, particularly with adding 2FA or other devices. Let’s see how we can assist you.

  1. Update Account Info: Usually, the Web3Auth Plug and Play SDK requires you to manage user accounts through the Web3Auth Dashboard. Ensure that you’ve integrated and initialized the SDK correctly.

  2. Link/Website Address Issue: If the links are not opening, it might be a network or configuration issue. Check your browser console for any error messages that might help identify the problem.

  3. 2FA and Device Management: For two-factor authentication and device management, Web3Auth typically manages this through your application’s authentication provider. Make sure your auth provider settings in the Web3Auth dashboard are configured correctly.

Here are some steps you can take to troubleshoot:

  • Initialization Code: Double-check your Web3Auth initialization code to ensure it is set up as expected. Refer to the Web3Auth Integration Guide for detailed instructions.

  • Console Errors: Could you share any console errors you see when attempting these actions? They might hint at the root cause.

Feel free to provide screenshots of the console errors if you encounter any, and let me know if you have other specific configuration settings you’d like me to look into!

Sending this to the support team now so they can further assist you. :blush:

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

3

I am not technically experienced at all and just want to be able to make sure I do not get locked out of the account I have. I logged in one time to the website. Bioniq with my email and it made me choose a 2fa option and I would like to add another and more devices, but I can not figure out how to do that.