I can't take otp verification code,

Help - Plug n Play
1

Hello, I can’t take otp verification code,though I verify my phone number.

IMG_2753
IMG_2753750×1334 76.3 KB

2

Hi Capan Koca! :star2:

I see you’re having trouble with the OTP verification while using the Plug n Play SDK. Thank you for sharing the details and the screenshot, that helps a lot!

Could you also let us know:

  1. The platform you’re working on (e.g., iOS, Android, etc.).
  2. The specific SDK version you’re using.

If you have any initialization or login code snippets that might help us understand the setup, please feel free to share them.

In the meantime, you might want to check if there are any network issues or restrictions on your device that could prevent receiving OTPs. Sometimes, clearing the app cache or re-installing the app can help too.

Looking forward to assisting you further!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

I’m a user of hub3.ee platform. It’s your customer platform which uses web3auth for user accounts. There is a twitter login method and 2FA. I activated 2FA but can’t get OTP verification code to access

4

Hey @capankoca,

We need some details from you. Kindly check your DM on this platform to reply.

Thank you!

1 Like
5

I sent my information.

6

The conversation has moved to DM due to PII.