Hey guys I downgraded the plan from Growth to Free last month via your form and you still charged my card. You don’t seem to have any automated system or contact info so I guess I have to post here.
@greg Thanks for reaching out.
Note that we don’t provide prorated refunds for downgrades or cancellations, for example, if you downgrade or cancel before the end of your billing period, you still pay for the remainder of the billing period and you will continue to receive the service.
Any downgrade request during the month - the downgrade would be applicable from following month invoice.
In the meantime, I will check with our billing team regarding the status of your downgrade and get back with further updates.
That’s not the issue. I cancelled last month and was billed today as if I was still on the old plan.
Ok, I will have this checked immediately in that case and get back to you at the earliest.
Our team mentioned that they have successfully downgraded your plan and you will not be charged going further.
I was still charged on Feb 1 and have yet to receive a refund. Kindly process the refund or I will need to set-up a charge dispute.
I am following up with our team on that and will get back with further updates.
Thanks for your patience.
@greg Thanks for your continued patience. Our billing team have processed your refund for the month of Feb and it should reflect in 3-5 buinsess days in your card that was used. The Invoice reference is C71CDF79-0006.
Sorry for the inconvenience.
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.