I Lost My Bless Account Please Track My Account And Help me To Recover it

Help - Plug n Play
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I Lost My Bless Account Please Track My Account And Help me To Recover it

One Day Suddenly My Got LogOut the After Tried To Login in But The 2MFA Comes And I Didn’t Add That Please i saying that please my previous account with this email - rohitsuraiya565@gmail.com

And I Also Connected my Discord and X

DC - @erennfts_

X - @rohit_suraiya

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Thank you for reaching out and sharing your concern about being unable to access your Bless account due to an unexpected 2FA (multi-factor authentication) prompt. I understand how stressful this situation can be, and I’m here to help clarify the next steps.

Summary of Your Issue

  • Platform/Integration: Bless (using Web3Auth Plug n Play)
  • Issue: Unable to log in; being prompted for 2FA which you did not set up
  • Email Used: rohitsuraiya565@gmail.com
  • Socials Connected: Discord (@erennfts_), X/Twitter (@rohit_suraiya)
  • Context: You were logged out unexpectedly, and now cannot recover your account due to the 2FA requirement.

Important Information About Web3Auth Account Recovery

Web3Auth is a non-custodial wallet infrastructure, meaning only you (the user) have access to your wallet’s private key through a combination of authentication factors. Typically, in a 2-out-of-3 setup, these factors are:

  1. OAuth Login Factor (e.g., your Google account)
  2. Device Factor (stored securely on your device)
  3. Backup/2FA Factor (e.g., a recovery password, security questions, or hardware device)

If you lose access to one factor (such as your device), you must have access to the other two (e.g., your OAuth login and the backup/2FA factor) to recover your wallet. Web3Auth and the application developers do not have access to your private key or backup shares for security and privacy reasons.

Why Are You Seeing 2FA?

  • The application you used (Bless) likely enabled the 2FA/backup factor for additional security.
  • If you did not set up or save the 2FA/backup factor, and you have lost your device, unfortunately, recovery is not possible due to the non-custodial nature of Web3Auth.

What Can You Do?

  • Check All Devices: If you have previously logged in on another device, try accessing your account from there.
  • Search for Backup: Look for any recovery information you may have saved (backup codes, security questions, etc.).
  • Contact Bless Support: Since Web3Auth is the infrastructure provider, the Bless app team may have more context about your account setup or any app-specific recovery options.

Reference Documentation

Next Steps

  • Please confirm if you have access to any other devices or backup methods.
  • If you believe this is an error (e.g., you are being asked for 2FA you never set up), please share any screenshots of the login/2FA prompt, as this may help the support team investigate further.

If you have any additional details (such as the device/browser you used, or any error messages/screenshots), please share them so the support team can look into this further.

Let us know if you have any questions or updates!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

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one thing can you track my account with this discord and x have connected it will help me to know the email may i have connected