Incorrect password

Help - Plug n Play
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1

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I correctly enter my password, but the site shows me an error and says the password is incorrect.

2

Hi Faisal, thanks for sharing your issue and the screenshot.

Summary of your issue for the support team:

  • SDK Details: Plug n Play (PnP) SDK
  • Platform: Not explicitly mentioned, but your context and documentation reference React Native, so likely React Native (please confirm if otherwise).
  • Issue: Users are unable to log in with the correct password; the system reports “incorrect password.”
  • Screenshot: Provided (shows the error message on the password entry screen)
  • Context: You are using Web3Auth PnP, possibly with Multi-Factor Authentication (MFA) enabled.

To help the support team investigate further, could you please provide:

  1. The code snippet you use for initializing and logging in with Web3Auth (especially the part handling MFA or password factor).
  2. The SDK version number you are using (e.g., @web3auth/react-native-sdk v4.x.x).
  3. Any custom authentication settings (e.g., custom verifier, loginConfig, or mfaSettings) if you have them in your SdkInitParams.
  4. If possible, a browser console/network log or any error messages from your device logs.

Potential causes and next steps:

  • If MFA is enabled and the password factor is not set up correctly, users may face this issue. Please ensure that the password factor is enabled and configured as per the MFA documentation.
  • If you are using a custom verifier or JWT, double-check the verifier configuration and the token being passed.

Once you share the code snippet and version details, the support team can help debug this further.

Let me know if you need help finding any of this information!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours