I’m currently experiencing a problem logging into the Web3auth dashboard due to the new account protection system.
I selected “Recover Password” for protection and attempted to sign in from a different machine. However, the “New device detected” pop-up doesn’t provide an option to verify via password.
Moreover, I tried using the “Device (S)” option, but auth.web3auth.io returns an empty response, which prevents me from verifying.
Can anyone guide me on how to resolve this issue?
@mfbtorus Welcome Aboard!
Do you have the backup phrase for your account? You can verify it on the popup page by entering the same.
Can you share a screenshot of the account verification page you land on ?
@vjgee, thank you for your response.
Do you have the backup phrase for your account? You can verify it on the popup page by entering the same.
Unfortunately, no backup phrase was provided after I set up the backup password. I also searched through my email, but I couldn’t find any backup phrase.
Can you share a screenshot of the account verification page you land on ?
Sure, here they are.
Are you on a Web browser or Mobile browser? Can you check your system time to be set as Automatic on your device?
I’m using Chrome on a Mac, with the system time set to automatic.
Please go directly to this link app.openlogin.com and login using your account , verifywith the recovery password that you set. Once logged in, open a new tab for https://dashboard.web3auth.io/ and you should be logged in.
I followed the link you provided, but the page doesn’t prompt for the recovery password.
How can I utilize the password?
Click on Verify with other factors then click Recovery Password.
Are you sure you setup a recovery password in Openlogin ?
I’ve already clicked on “Verify with other factors,” but as you can see from the third screenshot in my previous post, the “Recovery password” option doesn’t appear.
I established a recovery password today in response to a pop-up suggesting I “protect your account,” which appeared when I signed into the dashboard. You can see the pop-up message in the attached screenshot (texts are in Japanese).
@mfbtorus I have sent you a message. Please navigate to the left hand side Menu . Scroll down to find Messages > Inbox
@mfbtorus You should have received an email from our team regarding your issue. Please confirm the status.
