I would like to ask if it’s possible to request a copy of my Recovery Factor for my Plena wallet. I lost access because my session expired on OpenLogin, which required me to re-enter my seed phrase. Unfortunately, I had saved the backup phrase on my computer, but that computer encountered issues and needed reformatting.
My setup included two hard drives—one for the OS and another for important files, including my seed phrase. During the reinstallation, I accidentally formatted the drive containing my critical files, which included the backup for my Plena wallet.
I originally created my wallet on Plena Finance using my Google login. After creating it, I received an email with the Recovery Factor, but for safety, I deleted the email and saved it to my computer. Later, when my computer experienced problems, the files were accidentally deleted. Would it be possible to have a copy of the Recovery Factor resent to my Google account?
Thank you for reaching out and sharing your situation with us. It sounds very stressful to have lost access to your Plena wallet, and I’m here to help guide you through this.
Regarding your request for a copy of the Recovery Factor for your Plena wallet, unfortunately, aspects related to recovery factors and sensitive wallet information typically need to be handled directly through the wallet provider. In this case, since you created your wallet using Plena Finance and your Google login, I would recommend reaching out to Plena Finance’s support team. They’ll have the authority to assist you in resending the Recovery Factor to your Google account.
If you have any other questions or need further assistance with Web3Auth integration, please let me know!
Best of luck with recovering your wallet!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Thank you for your assistance. Does this mean there is hope of recovering my Plena wallet, and that it’s possible for the Plena team to resend my Recovery Factor? I have already reached out to the Plena support team and am currently waiting for their response. They also mentioned that wallet recovery could be possible since I used social login when creating my Plena wallet.